Policies

All images and content Copyright 2022 Halloween Town� all rights reserved

SPECIAL COVID PANDEMIC POLICIES AND PRECAUTIONS:

We are following all govenrment guidelines for the safety of all customers and employees. Face masks must be worn (properly) at all times when inside the store - Thank you for your cooperation!

INTERNET SHIPPED ORDERS:

UPS ground shipping only, USPS is having long delays right now. Artwork and Oversize items not available for shipment, you will be contacted if an unavailable item is ordered.

Shipping only to lower 48 states - no shipping to HI, AK, Puerto Rico, or military addresses.

SECURE ORDERING:
Halloween Town� uses Rapid SSLsecure shopping system, and is also enrolled in the Trustwave� trusted commerce security program, so you know that all sensitive information is secure.

Payment Methods -
Credit cards: Visa and Mastercard accepted. We will verify the credit card to the billing address if it does not match the order will not be processed.
Online orders for a large amount with no prior order history may be required to make payment using Paypal, and will also be required to ship via UPS. You will be contacted by us in these circumstances.

We do not accept: checks, money orders, cashiers checks or cash.

We are not accepting Paypal at checkout at this time.

ORDER CANCELLATIONS:
Canceling of an order must be done by phone or email within 2 hours or before the order is processed, past that point it will then be treated as a Refused Order.

MINT CONDITION:

Halloween Town cannot guarantee mint condition packaging through shipping on ALL toys and collectibles.
We do our very best to insure proper packing on all shipments to avoid any damage, and do not ship any products which appear to be damaged.
Though through transit, some product packaging can be received slightly damaged. Halloween Town is not responsible for any such damages.

WEATHER CONDITIONS:

Certain items will not be shipped in hot weather, such as makeup, candles, vinyl records, collectibles & other items we feel may become damaged because of the heat.

INTERNET ORDER RETURN AND SHIPPING POLICIES:

We do NOT ship to MOTELS, RESORTS or FREIGHT FORWARDERS.

If there is a problem with your order, you must contact us within 2 days of receipt of item.

If you would like to request a refund or exchange you must first contact us by email for approval at [email protected]

DO NOT return items without prior approval, deliveries will be refused and sender is responsible for all shipping charges incurred.

On all returns, only the price of the item is eligible for a refund, the customer is responsible for ALL shipping charges, both original and return, and a 25% restocking fee will be charged for all returns

Approved returns must be unopened and in unused condition; items missing parts or packaging, or items that are damaged or used will not be eligible for a refund.
Returns must be shipped through a traceable shipping method to the correct address.
If you return the item without the ability to track the delivery and we don't receive the item, we will not be responsible for refunding the order.

Orders 'Returned to Sender' by the carrier includes but is not limited to: orders in which the customer provided an incomplete or incorrect address, the customer is not available for delivery, or the order is refused by the customer.

If a refund is denied based on the above criteria, we will NOT automatically call and/or return the item to you.
Refused or returned shipments will be charged for original and return postage fees along with a 25% restocking fee

If any charges are incurred to us due to an address input mistake on the customer's part but are corrected en route by the carrier, the Address Correction Fee will be billed to the customer's card without notice.

Internet orders in any amount over $200 will require a credit card pre-authorization.

The following items are non-returnable under any circumstances:
- Costumes and accessories
- Undergarments, intimate apparel, socks and stockings
- Shoes & Boots
- Books, CD's and DVD's
- Wigs, beards, facial hair or any other artificial hair including hair pieces, headbands, barrettes, hair accessories,and Hats with attached hair
- Prosthetics, fangs or any other fake teeth
- Cosmetics, makeup, fake blood, fake eyelashes
- Pet costumes
- Ex Mortis Stalkarounds and props

- Clearance Items
- Used or damaged items
- Special order or made to order items

Returns are typically processed within two weeks of when we receive the item back. During the Halloween season (September to November), this process can take up to 4 weeks.

SHIPPING OPTIONS:

We are currently NOT shipping internationally, or to P.O. Boxes.
After years of using UPS exclusively we are now offering US Postal Priority Mail shipping as a less expensive shipping option to our customers.

Though there is a definite price difference, there are also big differences with the level of services offered by the respective couriers that we want to point out.

UPS shipments are automatically insured for the amount of the purchased items and also have the ability to be tracked in detail.

UPS also has a great track record with us of taking care of lost or damaged packages.

USPS Priority Mail shipments are automatically insured for the amount of $100 and also have the ability to be tracked in detail. Priority mail is trackable online via USPS.COM, however USPS does NOT automatically email a tracking number for orders placed with us.

If your package is lost or damaged - It is up to the customer to file an insurance claim and follow up with the Post Office.

Due to the proven track record,if you are making a larger and/or more delicate purchase, we still suggest UPS for the additional security of your shipment.

UPS shipment speeds vary depending on the distance from the shipment's origin, but Priority Mail claims to deliver to most areas of the US in 2-3 days for a reasonable price.

INTERNATIONAL ORDERS:
We are currently NOT shipping internationally.

If your country is not under the drop-down selector when choosing a shipping option, then we are not offering service to you yet. Please sign up to our mailing list in order to be notified when we expand our shipping, or send us an email with your request.

Please be aware of the customs charges your country may charge you for your order. Halloween Town is not resonsible for theses charges and have no way of determining what they may be.

DOMESTIC ORDERS:
We will normally process your order in 1- 5 business days of receipt. Additional to that, allow up to 5 UPS ground business days for your package to be delivered, or 2-3 business days for Priority Mail.

Processing time is subject to change during October and December. The new shipping time frames will be posted for this busy period.

UPS will not deliver to PO boxes.